Frequently Asked Questions
Click any question to view the answer.
Why is PersonalHour different from other Pilates reformer brands?
We simply care. PersonalHour is not only selling Pilates equipment. We are building a full Pilates ecosystem that includes premium reformers, app access, AI coaching, on-demand classes, customer support, accessories, and long-term wellness education.
Is PersonalHour only an equipment company?
No. PersonalHour is designed as a complete Pilates experience. Our goal is to support your journey before and after your reformer arrives with equipment, app access, guided videos, community support, and helpful service options.
Is the PersonalHour app included with reformer purchases?
Yes. The PersonalHour app is included with every reformer purchase and gives customers access to Pilates videos, guided training, and support for building a consistent home Pilates routine.
What is the PersonalHour AI Coach?
The PersonalHour AI Coach is part of our Pilates ecosystem. It is designed to help reformer users train with more confidence, improve consistency, and get guidance beyond just buying the equipment.
Do PersonalHour reformers include accessories?
Yes. All PersonalHour reformers include essential Pilates accessories such as a jumpboard, sitting box, foot cushion, ropes, straps, and springs required to get started.
Do you offer White Glove delivery or installation?
Yes. Standard delivery is curbside, but White Glove service may be available as an optional third-party add-on. This service can help with inside delivery, room placement, or installation depending on availability in your area.
Do you offer warranty?
Yes. PersonalHour warrants that all new equipment is free of manufacturing defects in workmanship and materials.
Read Full Warranty Terms
Read Full Warranty Terms
Do you accept HSA/FSA?
Yes. At checkout, select the HSA/FSA payment option for eligible items.
Do you offer payment plans?
Yes. At checkout, choose Shop Pay and select the payment plan that works best for you.
Can someone help me choose the right reformer?
Yes. You can schedule a reformer consultation call here:
Reformer Consultation Call
If urgent, email reformer@personalhour.com with the subject line “Call me” and include your phone number and reason for the call.
Reformer Consultation Call
If urgent, email reformer@personalhour.com with the subject line “Call me” and include your phone number and reason for the call.
Do you ship to Hawaii and all U.S. states?
Yes. We ship to all 50 U.S. states, including Hawaii. Freight cost and delivery timeline may vary by location.
Do you offer studio discounts for bulk purchases?
Yes. We offer studio pricing for commercial orders. For 3 or more pieces of equipment, use code studio10p to receive 10% off.
What should I do if I receive missing parts?
Please email issue@personalhour.com with your order number, delivery date, and clear pictures of everything received. Our team will review and assist as quickly as possible.
What should I do if my item arrives damaged?
Please email issue@personalhour.com with the subject line “Report a Damage.” Include your order number, delivery date, close-up photos of the damage, and full-view photos of the item.
Where is PersonalHour located?
Our main operations, inspection, design, and customer support center is located in Dublin, Ohio. Our only showroom is located in Ohio.
Nano Reformer Series — Comparison
Scroll horizontally on mobile to view all models.
| Model | Wood Type | Springs | Dimensions (L × W × H) | Ideal Use Case |
|---|---|---|---|---|
| Nano Pro Lite | Oak | 5 Springs | 88.5” × 23.6” × 12.5” | Entry-level studio-quality reformer with oak durability |
| Nano Pro Max | Oak | 6 Springs | 90.5” × 27” × 14.5” | Advanced home users and instructors |
| Nano Elite Plus | Premium Maple | 6 Springs | ~91” × 27” × 14.5” | Luxury home gyms and boutique studios |
| Nano Elite Adjustable | Maple | 6 Springs | 86–94” × 27” × 14.5” | Multi-user households and rehabilitation clinics |
| Nano Tower | Maple / Oak | 6 Springs | ~94” × 27” × 14.5” + Tower | Full tower-based Pilates workouts |
| Nano Clinical | Maple | 6 Springs | ~91” × 27” × 22” | Physical therapy, clinics, and elderly users |
| Nano Archer | Maple | 3 Springs | Child-scaled size | Pilates training for youth (ages 2–12) |
Foldable Reformer Comparison — At a Glance
On mobile, swipe left/right to view all columns.
| Reformer | Tower | Frame | Springs | Price | Wheels | Expandable Legs | Fold Ease | Weight | Best For |
|---|---|---|---|---|---|---|---|---|---|
| Janet Plus | Optional | Maple | 6 | $$$$ | 8 | ✅ Yes | Easy | 95 lbs | Studios & spine support |
| Janet Elite | Optional | Maple | 6 | $$$ | 8 | ✅ Yes | Easiest | 88 lbs | Luxury daily use |
| Janet w/ Tower | Included | Maple | 6 | $$$$ | 8 | ✅ Yes | Easy | 140 lbs | Full-body with tower |
| Zous Pro | No | Oak | 6 | $$ | 8 | ✅ Yes | Moderate | 100 lbs | Budget friendly heavy use for home |
| Nour 2.0 | No | Maple/Oak | 5 | $$ | 2 | ❌ No | Moderate | 115 lbs | Beginners, home use |
| Luraush / Le Palier | No | Aluminum | 6 | $$$ | 2 | ❌ No | Hard | 105 lbs | Sleek budget option, Lagree-style |
Compare Our Top Reformers
Quick comparison of Janet, Nano, Nour, and Zous based on folding, frame length, materials, storage, and key features.
Janet (Foldable)
Maple Wood
89" Frame
Expandable Legs
Nano Pro Lite (Studio)
Oak Wood
88" Frame
Max Stability
Nour (Foldable)
90" Frame
Storage: Good
Great Value
Zous 2.0 (Foldable)
89" Frame
Expandable Legs
Advanced Foldable
| Feature | Janet | Nano Pro Lite | Nour | Zous 2.0 |
|---|---|---|---|---|
| Foldable | Yes | No | Yes | Yes |
| Frame Length | 89" | 88" | 90" | 89" |
| Wood Material | Maple | Oak | Wood | Wood |
| Storage / Space Saving | Excellent | Not applicable | Good | Very Good |
| Expandable Legs | Yes | No | No | Yes |
| Jumpboard Included | Yes | Yes | Yes | Yes |
| Box Included | Yes | Yes | Yes | Yes |
Note: Springs and resistance setups are adjustable and can be customized based on preference and use.
How-To & Maintenance Videos
Springs Guide
Understand spring colors and resistance levels for safe and effective workouts.
Insert & Secure Jumpboard
Ensure the jumpboard is properly locked in place before use.
Fix Carriage Noise / Alignment
Quick fix for noise issues by checking and adjusting wheel alignment.
Fold & Unfold Reformer
Step-by-step guide to safely fold and open your reformer.
Open Wooden Crate
Learn how to safely unbox your reformer without damage.
Use Lubricant
Apply lubrication correctly for smoother and quieter movement.
Wood Cleaner
Maintain the wood finish and keep your reformer looking new.
Adjust Footbar
Use balanced pressure on both sides for proper adjustment.
Carriage Stoppers
Understand how to position stoppers for different exercises.
Attach Foot Strap
Quick guide to secure the foot strap properly.
Attach Ropes & Loops
Ensure ropes and loops are correctly connected before use.
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