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View Reformer DimensionsFrequently Asked Questions
Find helpful information about PersonalHour reformers, shipping, support, warranties, accessories, and our company.
Why is PersonalHour different from other Pilates reformer brands?
We simply care. PersonalHour is not only selling Pilates equipment. We are building a complete Pilates ecosystem that includes premium reformers, app access, AI coaching, on-demand classes, accessories, customer support, and long-term wellness education.
When was PersonalHour founded?
PersonalHour was founded in 2021 with a mission to make high-quality Pilates equipment and education more accessible to home users, instructors, rehabilitation professionals, and Pilates studios.
Where is PersonalHour located?
PersonalHour’s main operations, inspection, design, and customer support center is located in Dublin, Ohio. Our Ohio location is also home to our main showroom and warehouse operations.
Where is the PersonalHour showroom?
Our showroom is located in Dublin, Ohio. Customers can visit to see selected reformer models, compare equipment, and receive help choosing the right reformer.
Please contact our team before visiting to confirm showroom hours, availability, and which models are currently on display.
Please contact our team before visiting to confirm showroom hours, availability, and which models are currently on display.
Where is the PersonalHour customer support center?
Our main customer support center is located in Dublin, Ohio. Our team assists customers with product questions, order updates, delivery coordination, parts, warranty requests, and troubleshooting.
What are PersonalHour’s customer support hours?
Our customer support team is available from 10:00 AM to 6:00 PM Eastern Time.
Email requests may be answered outside phone hours, but response times can vary during weekends, holidays, and periods of high demand.
Email requests may be answered outside phone hours, but response times can vary during weekends, holidays, and periods of high demand.
How can I contact PersonalHour customer support?
For general assistance, product questions, or order support, contact our customer service team.
For missing parts, damage, or equipment issues, email issue@personalhour.com and include your order number, delivery date, and clear photos or videos when applicable.
For missing parts, damage, or equipment issues, email issue@personalhour.com and include your order number, delivery date, and clear photos or videos when applicable.
Why is the Janet Reformer named Janet?
The Janet Reformer was named in honor of the founder’s mother, Janet, whose encouragement and support helped inspire the company.
Janet was PersonalHour’s first reformer model and was introduced as the first foldable wooden Pilates reformer of its kind in the United States. It was designed to bring the beauty and performance of a wooden reformer into homes where space may be limited.
Janet was PersonalHour’s first reformer model and was introduced as the first foldable wooden Pilates reformer of its kind in the United States. It was designed to bring the beauty and performance of a wooden reformer into homes where space may be limited.
Does PersonalHour own patents?
PersonalHour has multiple pending patent applications related to selected equipment designs, cushion technology, reformer features, and accessories.
A pending patent application is not the same as an issued patent. Patent protection and approval depend on review by the appropriate patent authorities.
A pending patent application is not the same as an issued patent. Patent protection and approval depend on review by the appropriate patent authorities.
Is PersonalHour only an equipment company?
No. PersonalHour is designed as a complete Pilates experience. Our goal is to support customers before and after their reformer arrives through equipment, app access, guided videos, educational resources, accessories, community support, and customer service.
Is the PersonalHour app included with reformer purchases?
Yes. PersonalHour reformer customers receive access to the PersonalHour app, including Pilates videos, guided training, and resources designed to help customers build a consistent Pilates routine.
What is the PersonalHour AI Coach?
The PersonalHour AI Coach is part of our growing Pilates ecosystem. It is designed to help reformer users practice with more confidence, improve consistency, and receive additional guidance beyond purchasing the equipment.
Do PersonalHour reformers include accessories?
Most PersonalHour reformers include essential Pilates accessories such as a sitting box, jumpboard, foot cushion or foot platform accessory, ropes, straps, handles, and springs.
Included accessories may vary by model, promotion, or product configuration. Please review the product page before ordering to confirm exactly what is included.
Included accessories may vary by model, promotion, or product configuration. Please review the product page before ordering to confirm exactly what is included.
How can I compare PersonalHour reformer dimensions?
You can compare frame length, width, height, carriage size, footbar width, and other important measurements using our reformer dimensions comparison guide.
View the Reformer Dimensions Comparison
View the Reformer Dimensions Comparison
How does PersonalHour ship Pilates reformers?
Most reformers are shipped using LTL freight because of their size and weight. Depending on the destination and shipment requirements, we may use carriers such as Estes, Ward Transport, XPO, ABF Freight, or other qualified freight carriers.
The carrier may contact you by phone to schedule the delivery appointment, so please provide an accurate phone number with your order.
The carrier may contact you by phone to schedule the delivery appointment, so please provide an accurate phone number with your order.
How long does shipping take?
Once an order is ready to ship, it generally leaves our facility within approximately 4–7 business days.
Transit time begins after the carrier picks up the shipment and varies depending on the destination, carrier schedule, weather, holidays, and delivery service selected.
On-demand, custom, backordered, and almost-ready products may require additional preparation time before they are ready to ship.
Transit time begins after the carrier picks up the shipment and varies depending on the destination, carrier schedule, weather, holidays, and delivery service selected.
On-demand, custom, backordered, and almost-ready products may require additional preparation time before they are ready to ship.
Will the freight carrier contact me before delivery?
Yes. For most residential LTL freight deliveries, the carrier will call the phone number on the order to arrange a delivery appointment.
Please answer calls and voicemails from unfamiliar numbers after your order ships, as the carrier may be trying to schedule your delivery.
Please answer calls and voicemails from unfamiliar numbers after your order ships, as the carrier may be trying to schedule your delivery.
What does standard curbside delivery include?
Standard freight delivery is generally curbside. The carrier delivers the packaged reformer to the accessible curb, driveway, or delivery area approved by the carrier.
Standard curbside delivery does not normally include bringing the reformer inside, carrying it upstairs, removing packaging, placing it in a room, or completing installation.
Standard curbside delivery does not normally include bringing the reformer inside, carrying it upstairs, removing packaging, placing it in a room, or completing installation.
Do you offer White Glove delivery or installation?
Yes. Standard delivery is curbside, but upgraded delivery or White Glove service may be available as an optional third-party service.
Depending on availability in your area, the service may include inside delivery, room placement, unpacking, debris removal, or installation. Services and pricing vary by location and reformer model.
Depending on availability in your area, the service may include inside delivery, room placement, unpacking, debris removal, or installation. Services and pricing vary by location and reformer model.
Do you ship to Hawaii and all U.S. states?
Yes. PersonalHour ships to all 50 U.S. states, including Hawaii.
Freight cost, transit time, carrier availability, and delivery options may vary based on the destination.
Freight cost, transit time, carrier availability, and delivery options may vary based on the destination.
Can I pick up my reformer in Ohio?
Local pickup may be available for eligible in-stock orders from our Ohio location.
Pickup must be scheduled in advance. Because reformers are large and heavy, customers should bring an appropriate vehicle and enough people to load and safely transport the equipment.
Pickup must be scheduled in advance. Because reformers are large and heavy, customers should bring an appropriate vehicle and enough people to load and safely transport the equipment.
Do PersonalHour reformers require assembly?
Assembly requirements vary by model. Some reformers arrive mostly assembled and may only require installation of items such as the footbar, risers, ropes, shoulder blocks, or legs.
Larger studio reformers and tower systems may require additional assembly. Please review the product instructions or contact our team for model-specific information.
Larger studio reformers and tower systems may require additional assembly. Please review the product instructions or contact our team for model-specific information.
Do you offer a warranty?
Yes. PersonalHour warrants that new equipment is free from eligible manufacturing defects in materials and workmanship, subject to the applicable warranty terms, exclusions, and coverage periods.
Read the Full Warranty Terms
Read the Full Warranty Terms
What is not normally covered by the warranty?
Warranty coverage generally does not include normal wear and tear, cosmetic changes, damage caused by incorrect assembly, misuse, unauthorized modifications, improper storage, lack of maintenance, commercial use of a home-use model, or damage caused during customer transportation.
Please review the complete warranty terms for model-specific coverage and exclusions.
Please review the complete warranty terms for model-specific coverage and exclusions.
How should I maintain my reformer?
Keep the rails clean and free from dust, hair, and small particles. Regularly inspect the wheels, ropes, straps, springs, pulleys, footbar, bolts, and moving components.
Avoid using harsh cleaners or excessive lubricant. Only use cleaning and maintenance products suitable for your reformer’s wood, metal, upholstery, and rail system.
Avoid using harsh cleaners or excessive lubricant. Only use cleaning and maintenance products suitable for your reformer’s wood, metal, upholstery, and rail system.
What should I do if the carriage is not sliding smoothly?
First, clean the rails and inspect them for dust or debris. Next, check that the carriage wheels are centered correctly on the tracks and inspect the wheels for flat spots, damage, or uneven wear.
If the wheels are damaged or flattened, they may need to be replaced. Contact our support team with your order number and a clear video showing the carriage movement.
If the wheels are damaged or flattened, they may need to be replaced. Contact our support team with your order number and a clear video showing the carriage movement.
Do reformer springs need to be replaced?
Springs are wearable components and should be inspected regularly. Replace a spring if it shows visible damage, significant stretching, rust, separation, unusual sounds, or inconsistent resistance.
Stop using any spring that appears damaged until it has been inspected or replaced.
Stop using any spring that appears damaged until it has been inspected or replaced.
Do you accept HSA/FSA payments?
Yes. Eligible customers may select the available HSA/FSA payment option during checkout for qualifying products.
Eligibility and reimbursement requirements are determined by your plan administrator.
Eligibility and reimbursement requirements are determined by your plan administrator.
Do you offer payment plans?
Yes. Available payment plans may appear at checkout through Shop Pay or another approved payment provider.
Approval, payment amounts, interest, and financing terms are determined by the payment provider.
Approval, payment amounts, interest, and financing terms are determined by the payment provider.
Can someone help me choose the right reformer?
Yes. Our reformer consultants can help you compare models based on your height, available space, Pilates experience, preferred exercises, folding needs, studio use, and budget.
Schedule a Reformer Consultation Call
For urgent assistance, email reformer@personalhour.com with the subject line “Call Me,” and include your phone number and the reason for your request.
Schedule a Reformer Consultation Call
For urgent assistance, email reformer@personalhour.com with the subject line “Call Me,” and include your phone number and the reason for your request.
Do you offer studio discounts for bulk purchases?
Yes. PersonalHour offers studio pricing for eligible commercial and bulk orders.
For orders of three or more pieces of equipment, use code studio10p to receive 10% off, subject to the promotion’s eligibility requirements and exclusions.
For orders of three or more pieces of equipment, use code studio10p to receive 10% off, subject to the promotion’s eligibility requirements and exclusions.
What should I do if parts are missing from my delivery?
Please email
issue@personalhour.com
with your order number, delivery date, a description of the missing items, and clear photos of everything received.
Keep all boxes, labels, hardware, and packaging until our team completes its review.
Keep all boxes, labels, hardware, and packaging until our team completes its review.
What should I do if my reformer arrives damaged?
Please email
issue@personalhour.com
with the subject line “Report a Damage.”
Include your order number, delivery date, close-up photos of the damage, full-view photos of the equipment, photos of the packaging, and a photo of the shipping label.
Please report damage as soon as possible and keep the original packaging while the claim is being reviewed.
Include your order number, delivery date, close-up photos of the damage, full-view photos of the equipment, photos of the packaging, and a photo of the shipping label.
Please report damage as soon as possible and keep the original packaging while the claim is being reviewed.
What information should I include when reporting an equipment issue?
Please include:
- Your full name and order number
- The reformer model and color
- The delivery date
- A clear description of the issue
- Photos of the affected area
- A short video showing the problem, when possible
- Your current shipping address and phone number
Pilates Buying Guide
What Is the Best Reformer for Online Pilates Classes?
Teaching or taking Pilates classes online requires more than just a quality reformer—it requires one that fits your lifestyle. Discover why Pilates studio manager and mother of two, Vanessa, chose the PersonalHour Zous Pro for its professional performance, foldable design, and the flexibility to teach, practice, and move it whenever needed. :contentReference[oaicite:0]{index=0}
Read Vanessa's Story →Compare Our Top Reformers
Quick comparison of Janet, Nano, Nour, and Zous based on folding, frame length, materials, storage, and key features.
Janet (Foldable)
Maple Wood
89" Frame
Expandable Legs
Nano Pro Lite (Studio)
Oak Wood
88" Frame
Max Stability
Nour (Foldable)
90" Frame
Storage: Good
Great Value
Zous 2.0 (Foldable)
89" Frame
Expandable Legs
Advanced Foldable
| Feature | Janet | Nano Pro Lite | Nour | Zous 2.0 |
|---|---|---|---|---|
| Foldable | Yes | No | Yes | Yes |
| Frame Length | 89" | 88" | 90" | 89" |
| Wood Material | Maple | Oak | Wood | Wood |
| Storage / Space Saving | Excellent | Not applicable | Good | Very Good |
| Expandable Legs | Yes | No | No | Yes |
| Jumpboard Included | Yes | Yes | Yes | Yes |
| Box Included | Yes | Yes | Yes | Yes |
Note: Springs and resistance setups are adjustable and can be customized based on preference and use.
How-To & Maintenance Videos
Springs Guide
Understand spring colors and resistance levels for safe and effective workouts.
Insert & Secure Jumpboard
Ensure the jumpboard is properly locked in place before use.
Fix Carriage Noise / Alignment
Quick fix for noise issues by checking and adjusting wheel alignment.
Fold & Unfold Reformer
Step-by-step guide to safely fold and open your reformer.
Open Wooden Crate
Learn how to safely unbox your reformer without damage.
Use Lubricant
Apply lubrication correctly for smoother and quieter movement.
Wood Cleaner
Maintain the wood finish and keep your reformer looking new.
Adjust Footbar
Use balanced pressure on both sides for proper adjustment.
Carriage Stoppers
Understand how to position stoppers for different exercises.
Attach Foot Strap
Quick guide to secure the foot strap properly.
Attach Ropes & Loops
Ensure ropes and loops are correctly connected before use.
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