Pilates Equipments Return Policy

 

At PersonalHour, we want you to feel confident and supported with every purchase. While Pilates equipment requires careful handling and specialized shipping, we understand that in certain cases, a return may be necessary. Below you’ll find our return policy, which includes options for select items eligible for free return and detailed guidance for all other return scenarios.

---

🔁 Free Return Eligibility — Select Products Only

A limited number of products—such as the Nano Elite Plus—are eligible for free returns. You’ll find this clearly noted on the product page under “Eligible for Free Return.” If your product qualifies, the following conditions apply:

• The return must be requested within 14 days of delivery.

• PersonalHour will arrange and cover the return shipping.

• Items must be returned in their original packaging, following all packing instructions provided.

• Each customer is eligible for one free return in their lifetime.

• Products marked as eligible for free return will not be subject to a restocking fee.

If the product is not marked as eligible, the general return conditions outlined below will apply.

---

📦 Standard Return Conditions (Non-Free Return Items)

In cases where the item is not eligible for free return, returns may still be approved under special circumstances. Please note the following terms:

• Customers are responsible for arranging and covering return shipping costs.

• Pilates equipment is large, heavy, and requires careful handling. This makes shipping costly, and unfortunately, we cannot absorb these fees.

• Returns must be requested within the time period specified at the time of approval and are subject to review by our support team.

---

🔄 Restocking Fee

For all approved returns (excluding those eligible for free return), a restocking fee of 25% to 40% will apply. The exact amount is based on:

• The condition of the equipment when returned.

• Inspection, repackaging, and refurbishment costs.

• Original shipping and handling expenses.

We apply these fees to ensure returned equipment meets quality standards before it’s made available to other customers.

---

🛡 Warranty & Support

All PersonalHour equipment is covered under a comprehensive warranty that protects against manufacturing defects. If you encounter a defect or functional issue:

• We will repair or replace the item in accordance with our warranty terms.

• This warranty is separate from the return policy and remains valid regardless of your return eligibility.

We encourage you to reach out to us if you believe an issue falls under warranty—we’re here to help.

---

❗ Why Return Shipping Isn’t Covered for All Items

Shipping Pilates equipment is uniquely complex. These items are large, delicate, and require protective handling to prevent damage. As a small business focused on providing the highest quality at competitive prices, we are not able to offer free returns on all products. Absorbing the cost of return shipping across the board would require increasing prices for all customers—something we strive to avoid.

---

🤝 We're Here to Help

Our goal is to ensure your satisfaction and help you find the right equipment for your needs. If you’re unsure whether a product is eligible for free return or need help understanding the return process, our team is here to assist.

Please feel free to contact us before placing your order—or anytime after—so we can provide personalized support.

---

PersonalHour™ Legal Team
Last Updated: June 17/2025 – Added section on free return eligible items