Phone: 614-715-1488
Hours: Monday–Friday, 10:30 AM – 6:00 PM (EST)
Closed on U.S. holidays.

For the fastest support, we recommend contacting us by email; Our team is able to respond more quickly and provide more detailed assistance via email than by phone.

• Choosing the Right Reformer:
  If you need help selecting or comparing reformers, please email us at:
  reformer@personalhour.com
  or Request a Consultation Call.

• Booking an Appointment to Visit the Showroom:
  To schedule a showroom visit, please use the following link:
  Book a Visit.

• Order Tracking and Status:
  Please review the shipping policy and contact us only if it is not clear to you. email us at:
  Track@personalhour.com.

• Reformer Assembly and Installation:
  For help assembling your reformer, visit our
  Installations Library.
  
  
• Basic Concerns or Issues:
  Please send an email to:
  Issue@personalhour.com.

• Reporting an Issue:
  For orders with damages, missing items, or incorrect products, please fill out the:
  PersonalHour Reporting Form.

• PersonalHour App Inquiries & Support:
  Please send an email to:
  app@personalhour.com.

To ensure the best support and assistance, we kindly ask that you select the appropriate email or phone contact based on the specific reason for your inquiry. Please avoid sending the same request to multiple emails or channels, as this will not expedite the process.

We address all requests within 2 - 3 business days, and in rare cases, if your situation is more complex, it may take 4 business days. Rest assured, we do not ignore any inquiries, and every report is treated with the utmost importance.

As a small team, we are deeply committed to providing exceptional service and go above and beyond to meet your needs. We appreciate your understanding and patience as we work diligently to support you