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Protocol and Disclaimer for Communication with PersonalHour Team

At PersonalHour®, our commitment revolves around providing you with top-quality equipment at the most competitive prices. We devote ourselves tirelessly to ensure your satisfaction, and our team is wholly dedicated to assisting you every step of the way.

However, we also value respectful and courteous communication with our team. It is imperative to maintain a positive and constructive dialogue. Therefore, we strictly prohibit any form of disrespect or inappropriate communication towards our team members. This includes verbal, written, or symbolic forms of disrespect, such as threats or raised voices.

Any instance of disrespectful behavior will be promptly escalated to our legal department. Such actions may have legal consequences in accordance with the law.

Limitations and Actions 

At PersonalHour®, we take immense pride in our commitment to fostering strong relationships with our clients and customers. Our dedication to providing the lowest prices and the highest quality products is unwavering. For on-demand orders, we go above and beyond by offering competitive pricing, often close to cost, to ensure affordability for you.

To achieve this, we may occasionally reduce shipping costs or even offer free or cost-effective shipping options. Rest assured, we always strive to find optimal solutions for cost reduction without compromising product quality.

However, we acknowledge that unforeseen circumstances can lead to delays in shipping or production. In such instances, we kindly request that you reach out to us first with any questions or concerns. Please bear with us as we work diligently to address your needs and provide a satisfactory resolution.

We are fully committed to ensuring your experience with us is nothing short of exceptional, despite any limitations we may encounter. However, we must emphasize the importance of open communication. Initiating a chargeback without prior contact or resorting to threats against our business or customer support will prompt us to escalate the matter to the Consumer Trust Score.

As a small business, we are continuously striving to improve and grow, all with your satisfaction in mind. We place our trust in you to collaborate with us in making Pilates more accessible and enjoyable for everyone.