PersonalHour Purchasing Agreement
By completing a purchase with PersonalHour, you acknowledge and agree to the following terms and conditions.
All PersonalHour products are designed for their intended Pilates use. The customer is responsible for using the equipment properly, following all safety instructions, and maintaining the product in the right condition and environment.
Any misuse, abuse, neglect, improper assembly, improper storage, or use outside the intended purpose is not covered under our policies or warranty.
Any maintenance, repairs, adjustments, or modifications carried out without prior written authorization from PersonalHour are not covered. Work performed by third-party technicians may create issues that we are unable to support, diagnose, or resolve, and may void warranty coverage.
Customers must contact PersonalHour first before arranging any repair, replacement, modification, or service. We are not responsible for costs related to unauthorized work, including labor, technician fees, travel, maintenance, or replacement parts purchased without our approval.
All delivery and shipping timelines are estimates only. We always do our best to deliver as quickly as possible, but delays may happen due to production schedules, shipping carrier delays, port delays, weather conditions, customs, supply chain issues, high seasonal demand, or other factors outside our control.
Estimated timelines are not guaranteed delivery dates. Shipping delays do not automatically qualify an order for cancellation, refund, compensation, reimbursement, chargeback, or any other claim unless approved by PersonalHour in writing.
Customers are responsible for making sure the delivery address, access conditions, and contact information are correct before shipment. Any extra costs caused by incorrect information, missed appointments, storage, redelivery, limited access, stairs, or special handling may be the responsibility of the customer.
Once the order has shipped, transit times are controlled by the carrier. PersonalHour is not responsible for carrier-related delays, missed delivery windows, appointment changes, or service limitations by third-party freight companies.
Customers must inspect the shipment upon delivery and report any visible shipping damage, missing parts, or concerns within the required timeframe, with photos and details. Failure to report issues on time may affect our ability to support the claim.
Normal wear and tear, cosmetic changes over time, minor variations in wood, color, texture, or finish, and issues caused by improper handling or storage are not considered defects unless confirmed by PersonalHour.
PersonalHour does not cover misuse of the equipment, user-caused damage, unauthorized repairs, commercial overuse beyond the intended model use, or damage caused by improper installation, relocation, or outside service providers.
PersonalHour does not guarantee business performance, client retention, business revenue, business timing, class schedules, launch dates, or any form of business success related to the purchase of the equipment.
We do not cover business loss, loss of income, downtime, missed opportunities, reputational damage, client refunds, studio delays, or any indirect or consequential damages of any kind.
Our responsibility is limited to reviewing the specific product issue and, where applicable under our policies, providing support, replacement parts, repair guidance, or another resolution we believe is appropriate.
PersonalHour reserves the right to investigate all claims, request photos, videos, documents, inspection details, and proof of the issue before approving any support request, warranty action, or replacement.
We remain committed to supporting our customers and helping resolve valid issues fairly and professionally. Our goal is always to provide guidance, service, and solutions within the scope of our policies and approved support process.
By purchasing from PersonalHour, you confirm that you have read, understood, and agreed to these terms.
