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Authenticity & Brand Assurance

What You Buy Is What We Built

At PersonalHour, every product you purchase is part of a carefully curated system designed for performance, safety, and trust. We do not simply resell products—we design, oversee manufacturing, inspect, and fully stand behind every piece of Pilates equipment that carries our name.

In a market where imitation products and unauthorized listings are common, we want you to know:

PersonalHour is the only authorized seller of PersonalHour Pilates equipment.

Designed with Purpose. Delivered with Care.

Each PersonalHour reformer and accessory is:

  • Designed and prototyped in the United States for both home and studio environments
  • Manufactured in certified facilities under our strict oversight
  • Individually inspected before shipment from our U.S.-based operations centers
  • Shipped directly by PersonalHour or through trusted logistics partners

We ensure that every unit shipped reflects the craftsmanship, safety, and experience our customers expect and deserve.

Counterfeits & Unofficial Sellers

Several third-party platforms and resellers display equipment using our images, product names, or designs. These products are not affiliated with PersonalHour and may:

  • Use lower-grade or unapproved materials
  • Lack safety testing and quality assurance
  • Arrive damaged or defective
  • Not include warranty or customer support

If it's not sold by PersonalHour directly, it is not covered by our warranty and not eligible for service or support.

Why Authenticity Matters

Buying authentic PersonalHour equipment means:

  • Full warranty coverage and responsive support
  • Products designed for lasting, studio-grade performance
  • Access to our growing ecosystem of accessories, and services
  • Access to the PersonalHour App that includes a growing library of videos (VoD), and a community
  • Confidence that your purchase supports our core mission:

"Pilates for Everyone" — making high-quality wellness equipment accessible and affordable

Authentic products aren’t just safer—they’re smarter, more reliable, and backed by a team who cares about your long-term experience.

Our Authorized Sales Channels

You can confidently purchase authentic PersonalHour products only through:

We do not authorize sales through eBay, Alibaba, AliExpress, or other third-party platforms. Products listed elsewhere may be counterfeit or misrepresented.

Report a Counterfeit or Suspicious Listing

If you’ve seen a listing or product you believe to be counterfeit, please let us know at issue@personalhour.com. Every report helps us protect our community and customers.

We're Here to Help

If you have any questions about your order, product authenticity, or warranty coverage, we’re here to support you. You can reach us at any and all the methods on our Contact page.

PersonalHour. Always Authentic. Always Yours.

What Makes PersonalHour® Different

We began with a big mission in a humble garage in Ohio, driven by passion and fueled by love. ❤️ We poured our hearts into building a brand because we believe Pilates should be accessible to everyone—it’s a practice for all, a journey that everyone deserves. 🌟

At PersonalHour, we’re dedicated to making that vision a reality.

About Us

The PersonalHour team is protected by the U.S. Consumer Trust Score, ensuring transparency, ethical business practices, and customer trust. We value diversity and are committed to fair trade hiring practices, fostering an inclusive and respectful workplace. Our team is dedicated to providing professional and courteous communication to our customers, and we appreciate the same level of respect and integrity from everyone we interact with

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