Shipping policy

All orders are processed within 24 to 48 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order fulfillment will start.  

Order Life Cycle 

  • Order Confirmed : Within one hour of placing the order  
  • Order Payments Confirmation: Within 8 hours of placing the order  
  • Order Fulfillment Started: Within 48 business hours of payments confirmation. 
  • Order Shipped to the Distribution Centre: Within 3 days of fulfillment date for normal orders and 3 weeks for on-demand orders. 
  • Order Shipped from the Distribution Centre to your Door: Within 2 days of arriving the distribution centre. 
  • Order Delivered. (Depends on the shipping speed)

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Domestic Shipping Speed and Estimated Price for Non- OnDemand Products

Shipping option

Estimated delivery time

Price

Standard - Economy  

4 - 21 Business Days  (This may take longer for some items)

$6.9 - $19.9* (based on the weight)

Heavy - Economy 

7 - 21 Business Days  (This may take longer for some items)

$40* (up to 100lb)

Fedex or Fast shipping  1 - 10 Business Days  $30* (up to 4lb)


Shipping fees may subject to change based on the size and wight of the shipment. 

For On-Demand products, please refer to "On Demands" policy page. 

International Shipping

We provide international services with flat rate $40 international shipment cost.    

Cost and shipping speed may vary based on the item and the destination country. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 29 days of receiving your shipping confirmation email, please contact us at infor@personalhours.com with your name and order number, and we will look into it for you.

 

In-case of damaged shipment, what should I do?  

In the event that your order arrives damaged in any way, please email us as soon as possible at infor@personalhours.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at infor@personalhours.com