At PersonalHour®, our commitment revolves around providing you with top-quality Pilates equipment at the most competitive prices. We work tirelessly to ensure your satisfaction, and our team is fully dedicated to assisting you every step of the way.
Respectful Communication & Fair Trade
We believe in mutual respect and professionalism in all interactions. As a company, we operate with fair trade values, ensuring ethical business practices while maintaining a supportive and safe work environment for our team.
While we are committed to providing exceptional customer service, we also have a strict policy against threats, disrespect, or any form of inappropriate communication toward our team members. This includes verbal, written, or symbolic actions such as threats, aggressive language, or any behavior that creates discomfort.
We protect our team from any form of harassment or treatment that makes them uncomfortable while performing their work. If at any time, a customer’s behavior includes threats, bad language, or actions that cause discomfort to our staff, we reserve the right to refuse service and discontinue further assistance.
Any instance of disrespectful behavior will be promptly escalated to our legal department, and such actions may have legal consequences in accordance with the law.
Limitations and Actions
At PersonalHour®, we take immense pride in fostering strong relationships with our clients and customers. Our dedication to providing affordable pricing and high-quality products is unwavering.
For on-demand orders, we go above and beyond by offering competitive pricing, often close to cost, to make our equipment accessible to more people. To achieve this, we may also reduce or waive shipping costs whenever possible. Rest assured, we always strive to find optimal solutions to keep costs low without compromising quality.
However, we acknowledge that unforeseen circumstances can sometimes lead to delays in shipping or production. In such instances, we ask that you reach out to us first with any concerns. We are here to resolve issues efficiently and fairly.
If a customer initiates a chargeback without prior communication or resorts to threats against our business or support team, we will be forced to escalate the matter to the Consumer Trust Score and take the necessary legal steps.
Our Commitment to You
As a small business, we are continuously working to improve and grow, all while ensuring your satisfaction. We place our trust in our customers to collaborate with us in making Pilates more accessible and enjoyable for everyone.
At PersonalHour®, we believe in a positive, fair, and professional experience for all—our customers and our team alike. Let’s work together to build a community based on trust, respect, and shared passion for Pilates
