Frequently Asked Questions
Click any question to view the answer.
Is the app included with all reformer purchases?
Yes. The PersonalHour AI Coach app and videos on demand are included with every reformer purchase.
What accessories are included with PersonalHour reformers?
All our reformers come with the essentials, including jump board, sitting box, foot cushion, plus all ropes and springs required. You don’t need to buy anything else to get started.
Is the headrest adjustable on all reformers?
Yes. All PersonalHour reformers include an adjustable headrest.
Can someone call me?
Yes. You can schedule a call here:
If it’s urgent, email reformer@personalhour.com with the subject line
Call me, and include:
- Your phone number
- The reason for the call
Do you accept HSA/FSA?
Yes. At checkout, select the HSA/FSA payment option for eligible items.
Do you deliver inside the house?
Standard delivery is curbside delivery. Inside delivery is an optional add-on service that appears during checkout (when available).
Do you offer a payment plan?
Yes. At checkout, choose Shop Pay, then select the payment plan that works best for you.
Can I order color samples before purchasing?
Yes. You can order fabric swatches here:
Please place one order and choose up to three colors.
Do you have a showroom in Southern California to try the equipment?
Our main showroom is in Dublin, Ohio. We do not currently have a company-owned showroom in Southern California.
If I order a Janet today, when will it be delivered?
On the product page, select your preferred configuration. The estimated delivery date will display beneath the selection.
What’s the difference between the Zous Pro and the Janet Elite 2.0?
- Wood type: Zous Pro is oak; Janet Elite 2.0 is maple.
- Tower compatibility: Janet Elite 2.0 supports adding a tower later; Zous Pro does not.
Do you ship to Hawaii?
Yes, we ship to all 50 U.S. states, including Hawaii. Freight shipping costs and transit times vary.
Do you offer a military discount?
Yes. Use code
MIL8 at checkout to receive 8% off.
I placed an order using the wrong credit card—what should I do?
Contact our support team immediately so we can assist before the order is processed or shipped.
How long does a custom color order take to ship?
Custom colors require additional production time. Please allow approximately 7–8 additional weeks.
Do you offer studio discounts for bulk purchases?
Yes. We offer studio pricing for commercial orders. Contact us for a custom quote.
Do you offer installation service?
Yes. We offer optional White Glove installation through a professional third-party service.
I received missing parts — how do I get help?
Please email issue@personalhour.com and include the following:
- 1. Your order number
- 2. Delivery date
- 3. Clear pictures of everything received
Do you ship internationally?
Yes, we ship internationally. Contact us for a quote and delivery timeline.
I received a damaged item — how do I report it?
Please email issue@personalhour.com with the subject line Report a Damage and include:
- 1. Your order number
- 2. Delivery date
- 3. At least 3 close-up (zoomed-in) photos of the damage
- 4. At least 3 full-view (zoomed-out) photos showing the entire item
Where are you located?
Our main operations, inspection, design, and customer support center is located in Dublin, Ohio.
We operate three main facilities in Ohio, and we also have operational centers in California, New Jersey, Texas, and Georgia.
Please note: these additional locations are logistics and operations centers only. Our only showroom is located in Ohio.
We operate three main facilities in Ohio, and we also have operational centers in California, New Jersey, Texas, and Georgia.
Please note: these additional locations are logistics and operations centers only. Our only showroom is located in Ohio.
Excellent
4.4
/ 5 based on
152 reviews
4.4
/ 5 based on
152 reviews