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FAQ

Shipping and Production

How Can I Track my Order?
 
 
What are the different delivery speeds available for Pilates equipment?
 
 
Can I expedite the production of an On-Demand order?
 
 
What is the standard delivery method for Pilates equipment?
 
 
What is the "Almost Ready" service?
 
 
Do you offer indoor home delivery for Pilates equipment?
 
 
How do you process and handle orders?
 
 
Do you offer free shipping?
 
 
How can I check the status of my order?
 
 
What should I do if my order is delayed?
 
 
What steps should I take if my shipment is damaged?
 
 
What are the policies for international shipping?
 
 

Returns

What is your return policy?
 
 
How can I tell if my item is eligible for return?
 
 
Can I return custom-made or personalized items?
 
 
How do I start a return?
 
 
Are there any fees for returning items or canceling orders?
 
 
What if my order arrives damaged or with missing parts?
 
 
How long does it take to receive a refund?
 
 
What if I have additional questions or concerns?
 
 

Installation and Maintenance

What types of installation instructions are available for Pilates reformers?
 
 
Are the installation guides up to date?
 
 
Where can I find step-by-step installation guides?
 
 
How can I access installation videos?
 
 
What should I do if I find a discrepancy in the installation instructions?
 
 
Can I install the equipment myself?
 
 
How should I maintain a wooden Pilates reformer?
 
 
How should I maintain an aluminum Pilates reformer?
 
 
How should I maintain my Pilates springs?
 
 
What if I need additional help during installation?
 
 

General

What payment methods do you accept?
 
 
Do you offer customization for your products?
 
 
Do you provide installation services?
 
 
Do you offer discounts or promotions?
 
 
Can I purchase a gift card?
 
 
What should I do if I have a problem with my order?
 
 

Warranty

What does the PersonalHour warranty cover?
 
 
How long is the warranty valid for different parts of the equipment?
 
 
What is excluded from the warranty?
 
 
What items are specifically not covered by the warranty?
 
 
What should I do if I need to claim a warranty?
 
 
What is my responsibility as a purchaser regarding the warranty?
 
 
How are repaired or replaced parts warranted?
 
 
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