Send email to Track@personalHour.com

Once your order is shipped, you’ll receive a tracking number via email. You can also track your order on our website by logging into your account

In-Stock: Items typically take 1 - 2 weeks to prepare for shipping, with delivery occurring within a week in the US.

Almost Ready: This option adds an additional 3 - 4 weeks for production before the items are ready for shipping. It is ideal for upcoming large shipments that are close to completion.

On-Demand: For custom or made-to-order items, expect an additional 6 weeks for production before they are prepared for shipping.

Yes, we offer an expedited production option for on-demand items, which reduces the production time to 4 weeks instead of the usual 6 weeks. There is an additional fee for this service, which can be added to your cart from our website.

Standard delivery for Pilates equipment is curbside delivery, as close to your entrance or garage as possible.

Yes, you may request to change the delivery address after placing an order. However, please note the following conditions:

• Timing is Crucial: We can attempt to change the delivery address within the first two weeks after your order has been placed. After this period, the shipping arrangements are usually finalized, and changes may not be possible. 

• Submitting a Request: To request an address change, please contact our customer support team as soon as possible by emailing us at issue@personalhour.com or through our customer service hotline 614-715-1488

• Confirmation of Change: We will do our best to accommodate your request and will confirm whether the change was successful. If we are unable to change the address due to the timing of the request or shipping restrictions, the order will be sent to the original address provided.

• Potential Fees: Please be aware that changing the shipping address may incur additional fees imposed by the shipping company to cover the costs of redirecting the shipment. We will inform you of any charges before proceeding with the address update and will strive to find the most cost-effective solution for you.

The "Almost Ready" service is a new option we are introducing. It applies to items that are part of a large shipment arriving within 2 weeks. This service is designed to reduce the wait time for products that are nearly ready to be shipped.

Yes, we offer an indoor home delivery option for an additional fee. This service includes delivery of the equipment directly to the room of your choice inside your home.

All orders are processed within 24 to 48 business hours, excluding weekends and holidays. You will receive a confirmation email or SMS notification when your order fulfillment starts.

Once your order has shipped, you will receive an email notification including a tracking number. You can use this number to check the status of your order. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 29 days of receiving your shipping confirmation email, please contact us at issue@personalhours.com with your name and order number.

If your order arrives damaged, please email us within 3 days at Notifications@personalhours.com with your order number and a photo of the item’s condition. We handle these situations on a case-by-case basis and will work towards a satisfactory resolution.

We provide international shipping services, but costs and shipping speeds may vary based on the item and the destination country. Please contact us for specific details related to your international shipment.