1. Purpose of This Policy

This Injury Claim Reporting Policy outlines the formal process for reporting, documenting, and investigating any injury claim related to PersonalHour equipment or services. The purpose is to ensure all claims are handled legally, ethically, confidentially, and with full transparency according to Ohio law and internal corporate standards.

2. Reporting an Injury – Mandatory Requirements

To ensure that every injury claim is properly documented and reviewed under legal supervision, the reporting party must follow all steps below.

Step 1 — Submit Initial Report

The injured party or representative must submit an initial written report containing:

• Full name and contact information

• Date, time, and location of incident

• Description of the injury

• Description of the equipment involved

• Any witnesses, if applicable

Step 2 — Provide Required Evidence

To open an official claim, the reporting party must provide:

• Photos of the equipment (PersonalHour Team, will ask few questions to collect the right photos)

• Videos of the incident or post-incident condition

• A detailed timeline

• Any medical documentation (if available)

• A statement confirming all information is accurate to the best of their knowledge

Step 3 — Video Call Verification

A video call with our team may be required to verify the condition of the equipment, the location, and the injury description.

Step 4 — On-Site Investigation (If Needed)

For more complex cases, a visit from one of PersonalHour’s certified investigators may be required.
The reporting party must provide reasonable access to the equipment and the location of the incident.

3. Oversight and Handling of Claims

Every injury claim will be legally supervised and reviewed by the following internal teams:

• A member of PersonalHour’s Legal Team

• Head of Engineering

• Chief Operating Officer (COO)

• The CEO may be involved when necessary

All steps of the investigation will be documented and maintained in compliance with Ohio safety and consumer protection laws.

4. Timelines for Response

To ensure timely handling:

• Both PersonalHour and the claimant agree to respond within three (3) business days to any request for information, documentation, evidence, or clarification.

• Failure to respond within the required timeframe may delay or suspend the claim.

5. Confidentiality Requirements

All injury claims must remain strictly confidential while under investigation.

Prohibited Actions:

• Sharing any information, images, videos, or communications about the claim

• Posting claim details on social media

• Sending claim information to third parties without legal authorization

Legal Basis

Improper disclosure or distribution of claim information violates internal policy and may violate Ohio Revised Code §2917.21 (Telecommunications Harassment / Unauthorized Disclosure).

Violation Consequence:

If any part of the claim is shared publicly or with unauthorized parties, the claim will be automatically rejected and closed.

6. False or Fraudulent Claims

Submitting false, misleading, or intentionally incomplete information is strictly prohibited.

Legal Basis:

False claims may violate Ohio Revised Code §2921.13 (Falsification).

Liability for False Claims:

If a claim is proven false with sufficient evidence:

• The claimant will be financially liable for the full cost of the investigation

• All invoices will be provided

• PersonalHour reserves the right to pursue further legal remedies under Ohio law

7. Valid Claims & Compensation

If an injury claim is found to be valid and supported with clear evidence, PersonalHour will:

• Accept full responsibility

• Provide fair compensation or remedy based on the specifics of the case

• Execute corrective actions if equipment evaluation indicates a manufacturing or design issue

Compensation may include reimbursement, replacement, repair, medical support, or other remedies determined by Legal and Engineering.

8. Agreement to Policy

By submitting an injury claim to PersonalHour, the reporting party acknowledges and agrees to:

1. Follow all required steps

2. Participate in the investigation

3. Provide full truthful documentation

4. Maintain confidentiality

5. Accept the findings of the supervised investigative process

6. Receive compensation only after the claim is fully validated

PersonalHour commits to handling all claims with professionalism, fairness, and compliance with the laws of the State of Ohio.