Working Hours:
Our working days are Monday through Friday, and all emails will be responded to within 2 business days.

• Choosing the Right Reformer:
  If you need help selecting or comparing reformers, please email us at:
  Reformer@personalhour.com or Request a Consultation Call

• Order Tracking and Status:
  Please review the shipping policy and contact us only if it is not clear to you. email us at:
  Track@personalhour.com

• Reporting an Issue:
  If you need to report an issue, please email us at:
  Issue@personalhour.com Or schedule a support call

• Booking an Appointment:
  To schedule a showroom visit, please use the following link:
  Book a Visit

To ensure the best support and assistance, we kindly ask that you select the appropriate email or phone contact based on the specific reason for your inquiry. Please avoid sending the same request to multiple emails or channels, as this will not expedite the process.

We address all requests within 2 business days, and in rare cases, if your situation is more complex, it may take 3-4 business days. Rest assured, we do not ignore any inquiries, and every report is treated with the utmost importance.

As a small team, we are deeply committed to providing exceptional service and go above and beyond to meet your needs. We appreciate your understanding and patience as we work diligently to support you