If you're experiencing issues with the handles behind the shoulder pillows not attaching securely or remaining loose, follow these troubleshooting steps to resolve the issue:
Problem: Handles are Loose and Do Not Tighten Securely
When screwing in the handles, they feel loose and spin in circles without connecting securely.
Solution: Add Washers for a Secure Fit
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Check for Washers in Your Package:
- Inspect the package contents to see if washers were included. Washers are often small and can be easily overlooked during unpacking.
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Add Washers Below the Handles:
- Place a washer below each handle before screwing it into the shoulder pillow frame.
- Washers create a snug fit and help tighten the handle securely.
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Tighten the Handles:
- After adding the washers, gently screw in the handles.
- Ensure they are firmly attached without over-tightening, as this could strip the threads.
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Check Handle Functionality:
- Ensure the handles are secure and do not wiggle or spin.
- Test by gently pulling on the handles to verify they’re properly fastened.
Additional Notes:
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Handle Color Difference:
- Depending on your reformer model, the handles may be silver or black. The color does not affect functionality and is purely aesthetic.
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Washer Availability:
- If washers were not included, they can be easily purchased at any local hardware store. Look for a size that fits snugly with the handle screws.
Need Further Assistance?
If the problem persists after trying the steps above, contact our support team at Issue@personalhour.com with the following:
- A detailed description of the issue.
- Photos or videos of the handles and how they’re attaching.
We’re here to help ensure your reformer performs at its best!