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Troubleshooting Guide: Loose Handles on Your Pilates Reformer

If you're experiencing issues with the handles behind the shoulder pillows not attaching securely or remaining loose, follow these troubleshooting steps to resolve the issue:


Problem: Handles are Loose and Do Not Tighten Securely

When screwing in the handles, they feel loose and spin in circles without connecting securely.


Solution: Add Washers for a Secure Fit

  1. Check for Washers in Your Package:

    • Inspect the package contents to see if washers were included. Washers are often small and can be easily overlooked during unpacking.
  2. Add Washers Below the Handles:

    • Place a washer below each handle before screwing it into the shoulder pillow frame.
    • Washers create a snug fit and help tighten the handle securely.
  3. Tighten the Handles:

    • After adding the washers, gently screw in the handles.
    • Ensure they are firmly attached without over-tightening, as this could strip the threads.
  4. Check Handle Functionality:

    • Ensure the handles are secure and do not wiggle or spin.
    • Test by gently pulling on the handles to verify they’re properly fastened.

Additional Notes:

  • Handle Color Difference:

    • Depending on your reformer model, the handles may be silver or black. The color does not affect functionality and is purely aesthetic.
  • Washer Availability:

    • If washers were not included, they can be easily purchased at any local hardware store. Look for a size that fits snugly with the handle screws.

Need Further Assistance?

If the problem persists after trying the steps above, contact our support team at Issue@personalhour.com with the following:

  • A detailed description of the issue.
  • Photos or videos of the handles and how they’re attaching.

We’re here to help ensure your reformer performs at its best!