How Our Studio and Home Reformers Are Shipped

When you invest in one of our high-quality Pilates reformers, we want to ensure it reaches you safely and efficiently. Because our reformers are substantial pieces of equipment, weighing approximately 300 pounds, they require a specialized shipping process. Here’s how we handle shipping to guarantee your reformer arrives in perfect condition.

Ground Freight Shipping

Our reformers are shipped using ground freight, a method designed specifically for transporting heavy and bulky items. Large trucks are used to move the reformer securely and safely to your destination. This approach minimizes the risk of damage and ensures reliable delivery, making it ideal for equipment of this size and weight.

Secure Packaging

We take every precaution to protect your reformer during transit. Each reformer is carefully packaged and secured inside a wooden crate to ensure maximum stability and protection. The sturdy crate prevents movement during shipping and guards against potential damage, so your equipment arrives in pristine condition.

Carrier Handoff

Once your reformer is ready to ship, it is picked up by one of our trusted freight carriers. We partner with logistics experts who specialize in handling shipments of this nature. They understand the importance of care and efficiency, ensuring that your reformer is treated with the attention it deserves throughout the journey.

Delivery to Your Address

Freight shipments are delivered curbside, which means the truck will bring your order to your driveway or the closest accessible location. Since the reformer is heavy, we recommend having someone available to assist in moving it to its final location. For studio reformers, you may also want to have a professional on hand for setup.

Scheduling and Tracking

We want to keep you informed every step of the way. Freight carriers will typically contact you ahead of time to schedule a delivery appointment at a convenient time. You’ll also receive tracking information, so you can monitor your shipment’s progress and prepare for its arrival.

Receiving Your Shipment

When your reformer arrives, the driver will unload the package from the truck. We recommend inspecting the shipment for any visible signs of damage before signing off on the delivery receipt. If you notice anything unusual, please make a note of it and reach out to us immediately. Our team is ready to assist you with any issues that may arise.

Designed for a Smooth Process

We understand that receiving a large shipment can feel daunting, but our shipping process is designed to make it as seamless as possible. From careful packaging to reliable delivery, we’ve thought of every detail to ensure your reformer arrives safely and on time.

If you have any questions or concerns about your shipment, our customer support team is here to help every step of the way. We’re committed to making your experience effortless, so you can focus on enjoying your new reformer and elevating your Pilates practice.

Let us take care of the logistics while you prepare to transform your space into the perfect Pilates studio. Your reformer will be in your hands soon, ready to support your fitness journey