Some of our products are available "On Demand," meaning they are built specifically when you place your order.
These include items such as Pilates Reformers, Yoga Chairs, and other heavy products. Our goal is to offer you the highest quality products at the most competitive prices.
By providing On Demand items, we can deliver better value to you while maintaining competitive pricing.
On-Demand Product [Within 6 - 11 weeks of placing the order]
- "On Demand" products can be customized, reach out to us if you want to customize features before you place your order. If you just want the same listed features, you can place your order without reaching to us. (go through the normal checkout process)
- Once an On Demand product is ordered, it cannot be canceled or refunded. Please see our refund policy for more details on refunds, returns, damaged items, and cancellations.
Important Notice
At PersonalHour®, we take immense pride in our commitment to fostering strong relationships with our clients and customers. Our dedication to providing the lowest prices and the highest quality products is unwavering. For on-demand orders, we go above and beyond by offering competitive pricing, often close to cost, to ensure affordability for you.
To achieve this, we may occasionally reduce shipping costs or even offer free or cost-effective shipping options. Rest assured, we always strive to find optimal solutions for cost reduction without compromising product quality.
However, we acknowledge that unforeseen circumstances can lead to delays in shipping or production. In such instances, we kindly request that you reach out to us first with any questions or concerns. Please bear with us as we work diligently to address your needs and provide a satisfactory resolution.
We are fully committed to ensuring your experience with us is nothing short of exceptional, despite any limitations we may encounter. However, we must emphasize the importance of open communication. Initiating a chargeback without prior contact or resorting to threats against our business or customer support will prompt us to escalate the matter to the Consumer Trust Score.
As a small business, we are continuously striving to improve and grow, all with your satisfaction in mind. We place our trust in you to collaborate with us in making Pilates more accessible and enjoyable for everyone.
PersonalHour warrants that all "On-Demand" and new equipment for free.
Read more about our limited warranty
